At Pakalfa, we are committed to providing high-quality services to our customers. We want you to be completely satisfied with your purchase. Please read the following Refund and Returns Policy to understand how we handle refunds and returns for our services.
1. Refund Policy for Web Hosting
- 30-Day Money-Back Guarantee: If you are not completely satisfied with our web hosting services, you are eligible for a refund within 30 days from the date of purchase.
- Eligibility for Refund: To be eligible for a refund, your request must be submitted within 30 days of your initial payment. The refund will only apply to the hosting charges and will not include any domain registration or other additional services.
- Refund Process: Refund requests are processed after evaluating the provided reason for dissatisfaction. Please reach out to our customer support team to request a refund. Refunds will be credited to the original payment method.
2. Domain Registration
- Non-Refundable: Domain registration fees are non-refundable under ICANN (Internet Corporation for Assigned Names and Numbers) regulations. Once a domain name is registered, we cannot process a refund.
- Transfer/Cancelation: If you no longer wish to use your domain, we recommend canceling or transferring the domain to another provider. However, the registration fees will still be non-refundable.
3. Refund for Additional Services
- Web Development, SEO, and Other Services: For services like web development, SEO, and any other additional services, refunds are evaluated on a case-by-case basis. Requests for refunds must be made within 7 days after receiving the service. A portion of the payment may be refunded depending on the extent of services rendered.
- Partial Refund: If we have already performed a portion of the requested services, the refund may be partial and reflect the uncompleted work.
- Refund for Subscription Services: Subscription-based services such as SEO services, site maintenance, and others will follow a prorated refund policy based on the remaining service period.
4. How to Request a Refund
To request a refund, please contact our support team at the following contact details:
- Email: support@pakalfa.com
- Phone: +92 323 4644578
Please provide your account details, the reason for your request, and any relevant transaction details (such as payment method and amount) to help us process your request faster.
5. Processing Time
Refunds are processed within 5-7 business days after receiving your request. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.
6. Non-Refundable Charges
- Domain Registration Fees: As mentioned earlier, domain registration fees are non-refundable.
- Late Payment Fees: Any late payment charges or fees for renewals are non-refundable.
7. Return of Services
- Digital Products: Since our services are digital in nature (web hosting, domain registration, web development, etc.), we do not accept returns for any of the digital products.
- Service Termination: If you wish to cancel your service, you can contact us at any time. Cancellations will not result in a refund, but you will not be charged for the next billing cycle.
8. Changes to This Policy
We may update or modify this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the date at the top of the page will be updated accordingly.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with your refund request, please reach out to our support team:
- Email: support@pakalfa.com
- Phone: +92 323 4644578
- Website: www.pakalfa.com
Thank you for choosing Pakalfa. We value your business and will do our best to resolve any issues you may have!