Pakalfa provides web hosting and domain registration services through pakalfa.com. This privacy policy explains what information we collect, why we collect it, who we share it with, how long we keep it, and the rights you have over it.
If you have a question about this policy, or about your personal information, contact us at support@pakalfa.com or by phone at +92 323 4644578.
What information we collect
Account and billing information. When you order a service, or create an account through our billing portal at billing.pakalfa.com, we collect the information you provide, such as your name, email address, phone number, billing address, and order and payment details needed to set up and bill your account.
Domain registration information. When you register, renew, or transfer a domain name, we collect the registrant information required for the registration, such as the registrant name, organization (if provided), email address, phone number, and address. This information is needed to register and manage the domain.
Contact and support information. When you use the contact form on this site, or contact support by email, phone, or WhatsApp, we collect the information you provide in your message, such as your name, email address, phone number, and the details of your request, so we can respond and help you.
Website and service use information. When you visit this site, or use a hosting service, we may collect technical information such as IP address, browser type, pages visited, and service usage information needed to operate, secure, and improve the site and services.
Cookies and analytics
This site uses WordPress, including cookies needed for the site to work, such as login and session cookies. It also uses Google Analytics through Site Kit to understand, in general terms, how visitors use the site, for example which pages are visited. Analytics information is collected in aggregate form and is used to improve the site and services. You can control cookies through your browser settings; blocking some cookies may affect how the site works.
Why we use your information
We use your information to provide, manage, and bill for web hosting and domain registration services; to set up and maintain your account; to process orders and payments; to register and renew domain names; to respond to contact and support requests; to keep our services secure; and to improve our site and services.
Who we share your information with
We share information only as needed to provide our services:
- Our billing and payment providers, through billing.pakalfa.com (WHMCS), to process orders and payments and manage billing.
- Domain registries and registrars, as required by ICANN and by the relevant registry, to register, renew, transfer, and manage domain names. Some registrant information may appear in public WHOIS records, as required for domain registration, unless a privacy service applies.
- Hosting infrastructure providers that help us operate the hosting platform and deliver the services you order.
- Analytics providers, including Google Analytics, to measure site use as described above.
We do not sell your personal information. We may also share information where required by law, or to protect our services and users.
How long we keep your information
We keep your information for as long as needed to provide your services, manage your account, meet billing and legal record-keeping requirements, and resolve support requests. When information is no longer needed for these purposes, we delete it or make it anonymous. If you would like to know how long a particular type of information is kept, contact us at support@pakalfa.com.
Your rights
You may ask us to access, correct, or delete your personal information, or to ask a question about how it is used. To make a request, contact us at support@pakalfa.com. We will respond to your request and may ask you to confirm your identity before we act on it, to protect your account.
Security
We take reasonable steps to protect your information, including using secure systems for account and billing information and limiting access to personal information to people who need it to provide our services. No method of transmission over the internet is completely secure, so please keep your account login details private and contact us promptly if you believe your account has been used without permission.
Changes to this policy
We may update this policy from time to time to reflect changes to our services or practices. The current version will be published on this page. If you have questions, contact us at support@pakalfa.com or by phone at +92 323 4644578.